Kyrtn

Support

Search the topics below, or email hello@kyrtn.com if you don't find what you need. We reply within a couple of business days.

85 topics

Getting started

Building a program

Audience experience

Profiles and credits

Reporting

Organizations

Billing

Privacy and legal

For schools and universities

Troubleshooting

Support Legal

Support

What is Kyrtn?

How do I sign up?

Setting up your organization for the first time

How do I claim a credit someone gave me?

Creating a new program

Can I change my program’s web address after publishing?

Cover art: what size and format works best

Title page credits versus section credits

Adding your creative team, cast, orchestra, and crew

Adding a whole cast list at once from a spreadsheet

Programs with several pieces (concerts, dance bills, one-act festivals)

Director’s note, synopsis, and other written sections

Adding your own custom sections

Adding sponsors (and the brightness warning)

Putting your sections in the right order

Choosing a look for your programs

Draft versus published

Undoing a deletion (Recently deleted)

Touring shows: one program for the whole tour

Adding the cities on your tour

Crediting people on a tour: the whole company or just one city

Printing, QR codes, and reports for one city

How does my audience open the program?

The lobby sheet

Downloading just the QR code

Printing your program (and folding a booklet)

Easier reading in a dark theatre (the + button)

The brightness reminder your audience sees

Is the program link private?

On tour: how the audience lands in the right city

How a credit shows up on an artist’s profile

How a touring credit shows up on your profile

The "credits found" banner on your profile

Tagging the people in your roster (students, alumni, faculty, and more)

Making your profile your own

Adding your other email addresses

Changing the email you sign in with

Removing your name from a credit

Hiding a credit from your profile

Changing your name across your credits

Holding more than one credit on the same show

A credit went to the wrong email

Reading the report for one program

Reading your season report

What Kyrtn measures for each program

What "time spent" actually means

Claim rate versus verified accounts

Sharing a season report with your board or donors

What counts as a sponsor being seen

Saving or sharing a report

Adding another admin

Removing an admin

Handing your organization to a new admin

Closing your organization

Taking over an organization that has no admin

Adding your past programs

The plans at a glance

What you get on each plan

Why is a report, PDF, or the roster asking me to upgrade?

What happens when my plan ends

Unlocking a single program for $49

Cancelling a subscription

Updating your card

Finding your invoices

Refunds

Sales tax

A payment did not go through

Disputing a charge

Making a privacy request

Credits for anyone under 13

What information Kyrtn collects

Is my data backed up?

Your rights under CCPA, GDPR, and UK GDPR

FERPA and student data

What data Kyrtn stores for an institution

Where your data is stored, and our service providers

How Kyrtn protects your data

Can you sign a Data Processing Agreement (DPA)?

Crediting students and performers under 13